Welcome to Advocate, D.O.

You protect and serve your patients. To do the same for you we have established a high performance, values driven culture. We are committed to excellence in the protection and defense of physicians and leadership in practice development. With a strong reputation for outstanding customer service, we have a history of delivering on these commitments.

Exceptional Customer Service

We believe the customer always comes first. We demonstrate this through our actions:

• Faster response times
• Quick quote turnaround
• Easy to do business with
• 24/7 availability
• Flexible-competitive rates
• Access to local, experienced defense network
• Fast, aggressive defense
• NO added fees or surplus contributions
• Complimentary services such as
  • Online accredited CME courses
  • Risk assessment surveys
  • Risk Management tools and services
  • Expert claims consultation
  • Underwriting advice

Claims Management

The Claims Department works closely with our physicians from the day a claim is reported. We keep the Insured informed of the claim status and establish a working relationship focused on our mutual goals of promptly investigating, evaluating, and disposing of claims and lawsuits.

Advocate, D.O.'s claims philosophy is:

• Early investigation
• Realistic evaluation
• Deposition of claims and lawsuits
• Asset Management

Cases that need to be vigorously defended and possibly tried will be identified early, and an aggressive strategy will be jointly developed and followed. We have an outstanding defense record with greater than 88% of the claims settled without payment.

Risk Management

If your goals are to protect patients, stay out of the courthouse and control your malpractice premiums, we can help.
Advocate, D.O. recognizes that the primary risk is to the patient and understands that risk management is about building systems and behaviors that protect the patient. This requires a proactive strategy to identify, analyze and understand risk in your practice. Once fully recognized, risks are reduced, modified or eliminated with appropriate solutions.

Our services are Consultative and Resource oriented and include:

• On-site Practice Risk Assessment:
  A visit to your practice to help you reduce risk
• On-site Risk Management Staff Training:
  Education on a variety of topics
• Risk Management Consult:
  Guidance and support on clinical and administrative risk management problem areas
• Online CME:
  Access to over 100 hours of AMA PRA category 1 credits
• Resources:
  Including underwriting advice, claims and risk management assistance
• Resource Library
  Online access to a collection of specialty specific, useful tools needed to reduce risk in your practice
• Advocate, D.O. Advisor:
  Quarterly newsletter mailed to all Advocate, D.O. policyholders
• Advocate, D.O. Risk Management Advisory E-Blast:
  Monthly e-mail service keeps you current on the latest risk management strategies to protect your practice and patients